Terms and Conditions:

As all businesses need to do we have a set of terms and conditions, the 'small print'. We have tried to make them as readable as possible but if you have any questions please don't hesitate to contact us, preferably by email as we don't always have the office telephone attended.

MYNATURALPAPER - TERMS AND CONDITIONS

These Terms and Conditions govern the supply of goods sold by Mynaturalpaper ("we" and "us") to the customer named on the order form provided on the Mynaturalpaper.co.uk website ("you"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

Payment- The price payable for the goods you order is as set out on our website at the time you place your order.

We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.

Damaged Items-All damages must be reported to us immediately and no later than 24 hours after delivery, either by email or telephone. If you are unsure about the condition of your delivery please sign for the goods "unchecked". This allows us then to make a valid claim on your behalf with the couriers. Failure to comply with this may mean that it may not be possible to replace/refund your goods.If we do agree to replace your item and require the original item back, we will only send out the replacement once the original is returned in full and checked by our staff.Please take note that the embossing or calligraphy we provide will be produced to the best possible standard allowing for the difficulty of undertaking these processes on natural papers with the variations in thickness and texture inherent in these materials. In placing your order you accept this to be the case.

Warranty-Your items are covered for One Month from the date of placing the order. If your item is faulty or develops faults during this time, you can send us photographic evidence by email. We will do all we can to help resolve the problem.

Delivery & Title-Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature may be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed despatch within 21 days of the requested despatch date), you must notify us immediately.If the delivery is attempted but is not successful, and the product returned to us, we reserve the right to charge for subsequent delivery attempts.If further charges arise, for example Customs charges and handling charges for orders sent internationally, we shall not be liable for payment of these charges. We strongly advise that you look into import charges before placing an order.If you foresee any difficulty in taking delivery of an order, please inform us as early as possible and we can try to help.

Availability-While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, refund you the price paid for such goods as soon as possible and in any case within 30 days. Any orders placed for out of stock items will be accepted as advance orders. For items require for a specific date you may contact us to check on current workload and despatch date. Our products are sent by Royal Mail or courier at our discretion and we can accept no responsibility for delays while in transit but will always do our best to ensure you receive the product in a timely manner.

Cancellation, Returns and Refunds-Please keep the original packaging. We reserve the right to refuse items returned without the original packaging. You may cancel your order by giving us notice of cancellation within 10 days of the date of collection or delivery. Personalised items must be cancelled within 24hours of the placement of the order, preferably sooner as we manufacture as soon as possible after we receive your order. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty or incorrect goods, in which case we will meet the cost of return based on our original despatch cost.Refunds will be made within 30 days of the date the returned goods are received.Refunds will be given at the discretion of the Company Management in any other cases.

Liability-If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Termination-We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

Wrongly priced items-We are constantly checking our website prices but on the odd occasion if there is an error in the pricing we reserve the right to cancel your order and refund any monies paid in full. Notice will be given to you by email or by telephone.

Force Majeure-We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

General-If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

VAT-All prices include VAT at 17.5% or the rate current at the date of invoice.

Complaints-Our policy is to respond to all complaints within 2 working days at the latest. In practice we normally respond on the same day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the Contact Us section in the menu.

Distance Selling Regulations 2000-Mynaturalpaper adheres to the Distance Selling Regulations 2000, which state that from the time the order is placed up until seven working days from the "day after" the day the goods are received, the consumer has the right to cancel the order. Please note however that in the case of personalised items this condition is unreasonable and you are referred to the ‘Cancellations, Refunds and Returns’ section. A refund of all monies including postage and packaging will be made by us within 30 days of cancellation. We will request that the goods (in their original condition) are returned at the consumers cost, and if they are not returned we will collect them and deduct the direct cost from the refund. This does not affect your statutory rights as a consumer.

Privacy Policy-We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us and will never pass your details on to any other company.

The type of information we will collect about you includes: your name address phone number email address credit/debit card details (however, we never see your card details when you order directly online)We will never collect sensitive information about you without your explicit consent. The information we hold will be as supplied by you. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.